AGE REQUIREMENTS: Min.18 years old
REQUIRED HOURS: +32 hours
CONTACT: freja.aud@roskilde-festival.dk
ABOUT THE TASK
What will you be doing?
- You will have shifts on the festival grounds - you will contribute to a friendly and welcoming atmosphere by explaining the rules about refunding and cash payments, answering questions, helping to solve any problems and misunderstandings, and, especially in the refund booths, helping to keep the area tidy
- You should be outgoing and initiate contact with the refund collectors
- Create a sustainable experience for all parties present at the festival (yourself included!)
- Pass on important information to your great colleagues
Practical information:
- The shifts are in the period between Saturday 28th of June and Sunday 6th July of 2025
- You will take part in a mandatory information meeting before the festival on 21st of June at 14:00 – 16:00 in Roskilde
- You will work 32 hours (4 shifts), divided into morning and evening shifts.
- You will only have shifts while the refunding stations are open, so the shifts are from 7.30 AM to 3.30 PM and 6.30 PM to 2.30 AM (this can vary slightly depending on Team Pant´s opening hours)
- Your shifts will be with a group of volunteers, so you have the possibility of taking the shift together with a friend
- You get to choose which shift package you would like from the available shift packages. Your shifts are spread across both the warm-up and music days
- You will never be expected to intervene in a conflict, but we expect you to be observant and to contribute constructively to prevent possible conflicts
- You will be assigned a coordinator, whom you always are able to contact during your shifts
As a volunteer at Roskilde Festival, you will get:
- A festival ticket with access to free showers, volunteer camping, 4 meal tickets, 10 drink tickets, and access to the volunteer lounge, where you can buy cheap food and drinks and hang out with other volunteers.
- Our Responsible Refund team will also have fun social events planned before, throughout, and after the festival! This includes setting up our tents after our information meeting and grabbing a beer, going to concerts and talks together, and having a post-festival picnic together.
ABOUT YOU
You will be working as a refund guide! Your work will be taking place throughout the entire festival area, including in front of the festival refund stations. As a refund guide, you will work in pairs to cover one area – and that means you will probably walk for the most part of your shift.
Who are you?
- You are at least 18 years old
- You have good people skills - you are ready to initiate contact and are curious about others
- You feel confident talking to people from different cultures who are in a vulnerable position
- You are happy to help where you can but
- It will be a great advantage if you speak Spanish, Italian, Romanian, French, Portuguese or
similar, it is not a requirement
ABOUT US
Every year, hundreds of people from all over Europe come to Roskilde Festival to collect refundable bottles ("pant") to make a living for themselves and their families. They are an important part of Roskilde Festival because they help clean up and recycle the pant from all the other festival guests. Every year, new refund collectors come to the festival, and many of them are unaware of the festival's rules and do not speak either Danish or English.
We are a social project called Responsible Refund by Roskilde Festival – and we are aiming to support and celebrate the refund collectors both while they are out on the ground working and when they are taking a break in our Lounge called The Big Chill. To guide the bottle collectors and keep the Refunders' Lounge running, we need engaged, sociable and open-minded volunteers. So come and help us create a good experience for the refund collectors - and no, you will not be counting or collecting refund at the festival. :)
WANT TO JOIN US?
What should I do now?
You can apply to volunteer directly on the link: https://forms.office.com/e/2PEYbXBCAP
If you have any questions, please write to us at freja.aud@roskilde-festival.dk